1. Overview
This Privacy Policy explains how HireMor ("HireMor," "we," "us," or "our") collects, uses, and shares information in connection with the HireMor recruiting platform, including our websites, desktop application, customer portal, browser extension, and related services (collectively, the "Service").
HireMor is a business tool used by recruiting organizations ("Customers"). When a Customer and its recruiters use the Service to manage information about job candidates, HireMor processes that information on the Customer's behalf and under the Customer's instructions. The Customer is responsible for having a lawful basis to collect and use candidate information, and for providing any notices required by law.
If you are a job candidate whose information appears in a Customer's workspace, the recruiting organization that entered your information controls it. Please direct requests about your information to that organization first; we will assist them in responding as required by law.
2. Information we collect
We collect the following categories of information:
- Account information. Name, work email address, organization details, and sign-in credentials. Authentication is handled by our identity provider (Clerk). If you sign in with a third-party provider such as Google or Microsoft, we receive basic profile information from that provider.
- Customer Data. Information Customers and their users submit to the Service, such as candidate profiles, résumés and attached documents, notes, messages, interview schedules, and pipeline activity. This may include personal information about candidates.
- Billing information. Plan, seat counts, and purchase history. Payment card details are collected and processed by our payment processor (Stripe); we do not store full card numbers.
- Usage and telemetry data. Interactions with the Service such as feature usage events, app version, and performance metrics, used to operate and improve the product.
- Diagnostics and crash data. Error reports and crash diagnostics from the desktop application (collected via Sentry) so we can find and fix defects.
- Support communications. Emails and related records when you contact support.
- Website data. Standard web logs (IP address, browser type, pages viewed) and essential cookies needed for sign-in and security. We do not use third-party advertising cookies on our marketing site.
3. AI features and how they use your data
The Service includes AI-assisted features such as candidate matching, résumé and document extraction, summaries, recommendations, semantic search, and pipeline insights.
When you use an AI feature, the content needed for that feature (for example, a résumé you ask the Service to parse, or pipeline data you ask it to summarize) is sent to our AI model provider (currently Google, via the Gemini API) to generate the result. We send only what the requested feature needs, and this processing happens because you or your organization requested it.
We do not use Customer Data to train our own machine-learning models, and we do not sell Customer Data. Our use of AI providers is subject to their API data-use terms, which we review when selecting providers.
AI output can be inaccurate or incomplete. AI features are assistive only: they do not make hiring decisions, and the Service is designed so that a human reviews and decides. Customers are responsible for their hiring decisions and for complying with laws that regulate the use of automated tools in employment decisions in their jurisdiction.
AI usage is metered through token allowances and top-ups as described on our pricing page; we keep records of aggregate usage for billing.
4. Browser extension
The HireMor LinkedIn Capture browser extension lets a signed-in recruiter save LinkedIn messages and related profile context into their HireMor workspace as candidate activity.
Capture is always user-initiated: the extension only reads and transmits content when the recruiter explicitly triggers a capture. It does not browse, scrape, or transmit pages in the background, and it sends captured content only to HireMor servers for the recruiter's own workspace.
Recruiters and their organizations are responsible for using the extension consistent with applicable law and the terms of the third-party sites they use it on.
5. How we use information
We use the information we collect to:
- Provide, maintain, and secure the Service, including authentication, hosting, and backups.
- Operate AI features you request, as described in Section 3.
- Process payments, manage subscriptions, and prevent fraud and abuse.
- Understand product usage in aggregate to improve features, performance, and reliability.
- Respond to support requests and send service-related communications (such as security, billing, or major product notices).
- Comply with legal obligations and enforce our Terms of Service.
7. Data retention
We retain Customer Data for as long as the Customer's account is active or as needed to provide the Service. When a subscription ends, Customers may request deletion or export of their workspace data; we delete or de-identify Customer Data within a reasonable period after account closure, except where retention is required for legal, tax, or security purposes.
Diagnostics, logs, and telemetry are retained for shorter operational windows and then deleted or aggregated.
8. Security
We use industry-standard safeguards designed to protect information, including encryption in transit, access controls, workspace isolation between organizations, and IP-based access controls that organization administrators can configure.
No method of transmission or storage is completely secure. If we learn of a security incident affecting your information, we will notify affected Customers as required by applicable law.
9. Where data is processed
HireMor is operated from the United States, and information is processed and stored in the United States and in other locations where our service providers operate. If you use the Service from outside the United States, you understand that your information will be transferred to and processed in the United States. Where required, we rely on appropriate safeguards for international transfers.
10. Your privacy rights
Depending on where you live, you may have rights over your personal information, such as the right to access, correct, delete, or export it, to restrict or object to certain processing, and to non-discrimination for exercising those rights (including under the GDPR and the CCPA/CPRA).
Account holders can exercise these rights by contacting us at the address in Section 14. If you are a job candidate, your request will usually be handled by the recruiting organization that controls your information; we will forward requests we receive to the relevant Customer and assist them in responding.
We do not use personal information for targeted advertising, and we do not sell or "share" personal information as those terms are defined under the CCPA/CPRA.
11. Automated decision-making
The Service does not make automated decisions that produce legal or similarly significant effects about individuals without human involvement. AI features generate suggestions, scores, and summaries for human review; recruiters and their organizations make the decisions.
Some jurisdictions regulate the use of automated employment decision tools, including requirements for notices, audits, or candidate consent. Customers are responsible for determining whether those laws apply to their use of the Service and for complying with them.
12. Children
The Service is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us and we will delete it.
13. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Policy on our website and update the effective date, and where required we will provide additional notice. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.
14. Contact us
Questions, concerns, or privacy requests may be sent to [email protected]. We will respond within the timeframes required by applicable law.